Purchases can be returned to us for any reason within 14 days following receipt*. To organise a return, send an email to: email@example.com, and we will assist you. The postage costs for returned items are borne by the consumer. *During the return period, the consumer must ensure that items remain in their original condition and packaging. Items should only be unpacked and used insofar as this is necessary to establish the nature, properties and function of the product. As a general rule, consumers should only handle and inspect items in the same way as would be permitted in a shop.